Privacy Policy

Effective: 01/26/2026

1. INTRODUCTION

1.1. Welcome to Goinstacare.com (the “Website”). This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when using our Website and Platform. GoInstaCare LLC, a Texas incorporated entity, owns and operates the platform (the “Company”). The Website, Company, and Platform are collectively “We,” “Us,” or “Our.”

1.2. GoInstaCare connects Clients with Service Providers for care services. The technology ecosystem includes the website, iOS and Android applications, video consultations, subscriptions, and related services (the “Platform”).

1.3. Review this Privacy Policy carefully. By using our Platform, you consent to our information collection, use, processing, and disclosure practices. Your access is subject to our Terms of Use, which take precedence in conflicts. We are not responsible for third-party vendor or service provider data practices.

1.4. Platform users are referred to as “You,” “Your,” or “Users.” Using our Website and Platform indicates your consent to described practices. If you disagree, do not use our services.

2. DEFINITIONS

2.1. “Client” means a registered User who searches for Service Providers, seeks Professional Services, books services, or obtains quotes through the Platform.

2.2. “Care Provider” means a User offering, providing, or receiving payment for Care Services through the Platform.

2.3. “Care Recipient” refers to the individual(s) receiving Care Services arranged through our Platform. Care Recipients may include those needing home care, childcare, senior care, pet care, or other assistance. They may or may not be the same person as the Client.

2.4. “Care Services” encompasses services listed, quoted, scheduled, offered, completed, or delivered by Service Providers, as sought, scheduled, paid for, or received by Clients.

2.5. “User” means an individual or organization that completed account registration, accepted Terms, engaged with the Platform, or initiated/responded to requests.

2.6. “Platform Content” means all content the Company makes available on or through the Platform, including third-party licensed content, excluding User Content.

2.7. “User Content” means all Content submitted, posted, uploaded, published, or transmitted by Users, including photographs, profiles, descriptions, reviews, requests, personal information, messages, and payments. This excludes Platform Content and User Feedback.

2.8. “Care Services Locations” refers to specific places or facilities where Care Providers deliver services to Clients.

3. APPLICABILITY

This Privacy Policy applies to information you provide or we automatically gather when visiting, accessing, utilizing, or registering on the Platform, including information needed for Platform use, information you voluntarily provide, automatically collected information, and third-party sourced information (collectively, “Information”).

4. TYPE OF PERSONAL INFORMATION WE COLLECT

4.1. Information Necessary for Platform Usage

As you engage with the Platform, we gather personal Information crucial for service delivery, including:

4.1.1. Identity Verification and Payment Data

4.1.1.1. Personally Identifiable Information (PII): We collect PII when interacting with our Platform, including your full name, contact details (email, phone, mailing address), Care Service Location address, date of birth, government-issued identification, and financial information (bank account or payment card details).

4.1.1.2. Images of Government-Issued ID: In compliance with applicable laws, we may request and collect images of government-issued identification such as driver's licenses or passports.

4.1.1.3. ID Number and Verification Information: We collect identification numbers and verification details required by local laws for authentication purposes, confirming your identity when using our Services.

4.1.1.4. Selfie ID Verification: As part of identity verification, we may request a selfie cross-referenced with provided identification documents to ensure accuracy and security.

4.1.1.5. Bank Account or Payment Account Information: To facilitate financial transactions, we collect and securely store your bank account or payment account Information, enabling payment for bookings and receipt of service payment.

4.1.1.6. Payment Card Information: When non-registered Users, including Care Recipients, use their payment cards for Platform Services, we receive and securely process payment information for transaction completion.

4.1.2. Information You Choose to Provide Us

4.1.2.1. Additional Profile Information: As a Client or Care Provider, you may furnish supplementary personal Information relevant to your profile, including details about the User and Care Recipient. Certain Information, as specified in account settings, becomes visible in your public profile to other Users.

4.1.2.2. Information About Others: In certain situations, you may provide personal Information about others, including Care Recipients or family members' payment instruments. By providing such Information, you warrant possessing necessary authorization to disclose it and confirm you've shared our Privacy Policy with those individuals, who consented to its terms.

4.1.2.3. Address Book Contact Information: You may provide contact Information from your address book to facilitate easier connections within our Clients and Care Provider community.

4.1.2.4. Other Information: We collect additional Information based on your Platform interactions, including form data, account additions, survey responses, promotional participation, support communications, address book imports, geolocation sharing, and Feedback.

4.1.3. Information We Collect Automatically While Using the Platform

4.1.3.1. Location Information: We collect precise or approximate location data from IP addresses, GPS signals from your mobile or other devices, or location Information you share, depending on device settings.

4.1.3.2. Platform Usage Information: We compile data about your interactions with Clients and Care Providers, including pages viewed, Caregiving Service searches, bookings made, requested additional services, and other Platform activities.

4.1.3.3. Log Data: We collect detailed Information about Platform usage, including your IP address, access timestamps, hardware and software specifications, device Information, device-related event records, unique identifiers, crash data, and accessed web pages.

4.1.3.4. Cookies: We utilize cookies and similar technologies to gather and store specific Information enhancing your browsing experience on our Platform.

4.1.3.5. Payment Transaction: For transactions and financial activities, we collect payment method details, transaction date and time, payment amount, payment method expiration date, billing details, and other transaction-related particulars.

4.1.4. Personal Information Collected from Third Parties

4.1.4.1. Background Checks: To maintain a secure environment, we may obtain background check reports from third-party service providers, including criminal history, sex offender registry checks, and other relevant screening Information.

4.1.4.2. User Reviews and References: Platform Users may provide references or reviews about other Clients and Care Providers from interactions in caregiving contexts or previous employers, colleagues, or clients.

4.1.4.3. Verification Services: We may use third-party verification services confirming specific details from Clients and Care Providers, including professional credentials, certifications, licenses, or qualifications.

4.1.4.4. Payment Information: When payments are processed through our Platform, we may receive payment-related Information from third-party payment processors, including credit card information, bank account details, and transaction history.

4.1.4.5. Publicly Available Information: We may collect publicly available Information from public records or social media profiles to verify accuracy of User-provided Information.

4.1.4.6. Communication and Support: When contacting our customer support team or engaging through third-party platforms, we may collect Information about those interactions to address inquiries or resolve issues effectively.

5. HOW WE USE INFORMATION

We utilize collected Information as follows, with your consent:

5.1. Service Provision: We use Information to improve Platform Services, including facilitating Client-Care Provider connections, processing bookings and payments, and enabling community communication.

5.2. User Verification: We use Information, including identity verification details and background checks, to confirm profile accuracy and establish community trust, ensuring User and Care Recipient safety and security.

5.3. Communication: We use contact Information for notifications, updates, service-related messages, and inquiry responses. We inform you about Platform enhancements, promotional offers, and relevant content, though you may opt out of promotional communications.

5.4. Data Sharing: We may, in certain circumstances, share Your Information with third parties for marketing and other purposes. By using our Services, you acknowledge and consent to such data sharing. We may share personal information with care agencies, hospitals, healthcare facilities, insurance companies, and other relevant entities.

5.5. Improvement of Services: We analyze User data to enhance Platform functionality, usability, and features, including aggregating and anonymizing data for statistical analysis and research.

5.6. Community and Support: Information facilitates Client-Care Provider community interactions, including User reviews and references. It enables us to address support requests, resolve disputes, and investigate and prevent fraudulent or inappropriate activities.

5.7. Legal Compliance: We use Information to comply with legal obligations, enforce Terms and policies, and respond to legal requests from law enforcement agencies.

5.8. Marketing and Personalization: We use Information to tailor content, recommendations, and advertising based on your preferences and Platform activity; share Platform-related content on social media channels; and conduct advertising and promotional campaigns.

5.9. Protection of Rights and Interests: We use Information when necessary to protect our rights and interests or those of other Users, such as enforcing agreements and policies and protecting against fraudulent or unauthorized activities.

5.10. Business Transfers: In mergers, acquisitions, asset sales, or other business transfers, your Information may be transferred to third parties. We will notify you of such transfers and applicable privacy practice changes.

5.11. Anonymized Information: We use anonymized and aggregated Information for business analytics, research, and reporting, which does not identify individuals.

5.12. Payment Information

5.12.1. We use payment Information to facilitate payments, including booking fees, service charges, and other transaction-related payments.

5.12.2. We use payment Information to verify transaction legitimacy and prevent fraudulent activities, confirming payment instrument authenticity.

5.12.3. Your payment Information may generate invoices and billing statements shared with you and relevant caregiving transaction parties.

5.12.4. We use payment details to confirm successful transactions, issue payment receipts, and provide transaction summaries for your records.

5.12.5. For disputes or refund requests, payment Information processes refunds, investigates discrepancies, and resolves payment issues per our policies.

5.12.6. We use payment Information to comply with legal obligations and respond to regulatory authority requests, including financial reporting and tax regulation compliance.

5.12.7. Payment Information deducts applicable service fees, transaction charges, subscription fees, and ensures tax regulation compliance.

5.12.8. In business transfers, your payment Information may transfer to third parties as part of the transaction.

5.12.9. We retain payment Information as necessary to fulfill collection purposes and comply with legal and accounting requirements. Once unneeded, it is securely disposed of or anonymized.

5.13. Linking Third-Party Accounts

5.13.1. Account Integration: When linking third-party accounts with our Platform, we may access and use specific Information from that account to enhance your User experience.

5.13.2. Streamlined Authentication: Linking third-party accounts enables simplified authentication and login processes.

5.13.3. Personalization: We use linked account Information to personalize your experience, such as suggesting connections or content based on linked profiles.

5.13.4. Social Sharing: With your consent, we enable social sharing features allowing Platform content or activity posting to your linked third-party accounts.

5.13.5. Communication: Linked account Information facilitates communication, including notifications or updates related to your third-party accounts.

5.13.6. Revoking Access: You can unlink third-party accounts anytime, ceasing further access to that account's Information.

5.13.7. Legal Compliance: We use linked account Information per applicable laws and regulations, potentially disclosing such Information in response to legal requests.

6. SHARING AND DISCLOSURE

6.1. Information Published in Profiles, Listings, and Other Public Information

6.1.1. Profile Information: Users create profiles containing personal and professional information, including names, photos, biographical details, caregiving experience, qualifications, certifications, and relevant information. This Information is shared within the Platform community enabling User identification and connection.

6.1.2. Listing Details: Care Providers create listings describing Care Services, availability, rates, and caregiving specialties. This Information is publicly visible to Clients, crucial for informed Care Provider selection.

6.1.3. Reviews and Ratings: Users may provide reviews and ratings about caregiving experiences. These reviews and ratings with associated comments are publicly displayed on Care Provider profiles.

6.1.4. Community Interaction: Information shared within community forums, discussion boards, or other interactive Platform features is publicly visible to other Users.

6.1.5. Messaging and Chat: When Users communicate through Platform messaging and chat features, conversation content is accessible to respective parties. Care should be taken avoiding sensitive personal Information sharing in these channels.

6.2. Service Requests

When a Client requests caregiving services, a structured and secure process ensures appropriate Information sharing between parties.

6.2.1. Request Initiation: The process begins when a Client identifies a Care Provider whose profile aligns with care needs.

6.2.2. Profile Information Exchange: Both Client and Care Provider may exchange relevant profile Information, including qualifications, caregiving experience, certifications, availability, and specific skills or specialties.

6.2.3. Scheduling and Availability: Information related to scheduling and availability is shared between Client and Care Provider, allowing schedule alignment.

6.2.4. Payment Information: Payment details, including agreed-upon Care Services rates, may be shared during service request processes.

6.2.5. Service Fulfillment Information Sharing: When a Client requests Care Services, specific necessary Information is shared between parties, including profiles, caregiving requirements, scheduling details, payment Information, and health Information about the Client or Care Recipient.

6.2.6. Privacy and Confidentiality: Client and Care Provider privacy and confidentiality are respected during service request processes. Personal contact Information like phone numbers and addresses typically is not shared until services request confirmation.

6.3. Sharing of Information For Legal Compliance

6.3.1. Legal Obligations: We may share User Information when necessary to comply with legal obligations from applicable laws, regulations, court orders, or government authorities.

6.3.2. Law Enforcement Requests: In response to valid law enforcement requests, we may disclose User information, including profiles, transaction records, and communications.

6.3.3. Regulatory Compliance: Information may be shared to fulfill governmental or industry-specific regulatory requirements.

6.3.4. Protecting Rights: We may share Information when necessary to protect our rights and interests or those of other Users.

6.3.5. Legal Proceedings: Information may be shared in legal proceedings, disputes, or litigation contexts.

6.3.6. Emergency Situations: In emergency cases where User or public safety is at risk, we may share information with authorized entities for effective emergency response.

6.3.7. Notice of Disclosure: We will make reasonable disclosure notification efforts when permitted by law and legally feasible.

6.3.8. Data Protection: We take data protection seriously, only sharing information when legally mandated and in strict applicable data protection and privacy law compliance.

6.3.9. User Accountability: Users are responsible for their Platform actions and interactions, complying with all applicable laws and regulations.

6.4. Information Shared With Third-Parties

6.4.1. Background Checks: We may engage trusted third-party service providers conducting Care Provider background checks, verifying provided Information accuracy.

6.4.2. Consent for Background Checks: Care Providers consent to background checks as Platform participation conditions.

6.4.3. Information Shared for Checks: To facilitate background checks, we share necessary information with third-party service providers, which may include Care Provider name, contact information, and government-issued identification details.

6.4.4. Privacy and Security: We prioritize User Information privacy and security. Information shared with third-party background check providers is done with utmost care and security measures.

6.4.5. Results and Eligibility: Background check results determine Care Provider eligibility to offer Caregiving Services on our platform.

6.4.6. Transparency: We are committed to background check process transparency. Care Providers are informed of screening requirements and consent to undergo checks when joining our Platform.

6.4.7. Other Third-Party Services: Beyond background checks, we may engage other third-party service providers for payment processing, identity verification, training, insurance, and customer support.

6.4.8. Data Protection: We take data protection seriously, ensuring third-party providers adhere to strict data security and privacy standards.

6.4.9. User Control: Users have control over Information shared with third parties, including during background checks.

6.4.10. Legal Compliance: We share information with third parties per applicable laws and regulations, ensuring User Information protection.

6.5. Business Transfers And Reorganization

6.5.1. Business Transition: In mergers, acquisitions, asset sales, or other business transfers, User Information may transfer to third parties or successor entities as transaction parts.

6.5.2. Notification: Users will be notified of business transfers through direct communication or prominent Platform notices.

6.5.3. User Consent: Users will have opportunity to consent to Information transfer or exercise data management preferences, such as data deletion or account closure.

6.5.4. Data Protection: User data transferred in business transfers will be treated with the same protection and security level as under our management.

6.5.5. Continuity of Service: The acquiring entity will be required to adhere to the same data protection standards and privacy policies as our Platform.

6.5.6. Data Integrity: We will take reasonable steps ensuring accuracy and completeness of transferred User Information.

6.5.7. User Rights: Users' Information rights, including access, rectification, or deletion, will be respected by the acquiring entity.

6.5.8. Data Retention: User data will be retained by the acquiring entity as long as necessary to fulfill collection purposes, aligning with our data retention policies.

7. THIRD-PARTY LINKS

7.1. Our Platform may contain links to third-party websites, applications, or services not owned or operated by us. These links are provided for informational or convenience purposes only.

7.2. Clicking third-party links may lead to websites or content not under our control. We do not endorse, warrant, or guarantee such external content's accuracy, relevance, legality, or safety.

7.3. Users accessing third-party links do so at their own discretion and risk. Users are responsible for reviewing and understanding third-party website or service terms of use, privacy policies, and practices.

7.4. Third-party websites or services may independently collect User Information, with data collection practices not governed by our policies.

7.5. We disclaim liability for third-party actions, content, or data collection practices. Users should exercise caution considering privacy and security implications when accessing external content.

7.6. Third-party link inclusion on our Platform does not imply endorsement or affiliation with linked entities. We do not endorse or vouch for third-party product, service, or content quality, reliability, or legality.

7.7. If users encounter third-party link-related issues or concerns, they are encouraged to report them to us.

7.8. We strive to maintain third-party link accuracy and availability, but we do not guarantee all links will always be up-to-date, functional, or accessible.

8. NON-HIPAA COMPLIANCE AND DISCLAIMER

8.1. The Platform is not a Health Insurance Portability and Accountability Act (“HIPAA”) covered entity or business associate. As such, we are not subject to HIPAA regulations.

8.2. While Users may share healthcare-related information with Care Providers on our Platform, it is essential to understand the Platform is not HIPAA-compliant, and we do not have infrastructure to fully secure protected health information (PHI) per HIPAA standards.

8.3. Users are solely responsible for shared healthcare-related information, medical records, or personal medical data privacy and security on the Platform.

8.4. The Platform does not assume HIPAA obligations or responsibilities. Users should not rely on the Platform for HIPAA-compliant communication or data storage.

8.5. If Users require HIPAA-compliant communication or healthcare-related information storage, they should seek and use appropriate platforms or services complying with HIPAA regulations.

8.6. Users should exercise caution and discretion sharing healthcare-related information with Care Providers on the platform, considering information sensitivity and Platform limitations.

8.7. The platform does not provide medical advice, diagnosis, or treatment. Any shared healthcare-related information is for informational purposes only and should not replace qualified healthcare professional consultation.

8.8. The Platform does not establish doctor-patient or healthcare provider-patient relationships. User communications or interactions are not considered medical consultations or services.

8.9. While the Platform employs reasonable data security measures, users should be aware that shared healthcare-related information is not subject to HIPAA PHI protection levels.

8.10. Users are responsible for complying with applicable laws and regulations concerning healthcare information privacy and security.

9. RETENTION AND DELETION OF INFORMATION

9.1. Data Retention: We retain your personal Information as long as necessary to fulfill this Privacy Policy's outlined purposes, unless longer retention periods are required or permitted by applicable laws and regulations.

9.2. Data Deletion: Upon retention period conclusion or upon your data deletion request, we will take appropriate measures deleting or anonymizing your personal Information from our active databases.

9.3. Backup Data: Residual copies of your personal Information may persist in our backup systems for limited durations, primarily for data integrity, security, and legal compliance. These copies will be deleted in due course.

9.4. Public Information: Information you have shared with others on the Platform, such as reviews, forum posts, or publicly visible content, may continue being accessible even after account deletion or Information erasure.

9.5. Data Retention for Legal Obligations: We may retain certain personal Information beyond specified retention periods as law-required or to comply with legal obligations, resolve disputes, enforce our agreements, and ensure service integrity.

9.6. Data Retention for Legitimate Business Interests: Personal information may be retained for our legitimate business interests, such as fraud prevention, safety enhancement, money laundering prevention, and auditing, per applicable laws and regulations.

9.7. Data Disposal: When personal information is no longer needed and all legal obligations and legitimate business interests are satisfied, we will take appropriate steps to securely dispose of or anonymize data, preventing unauthorized access or use.

9.8. Data Deletion Requests: If you wish to request personal Information deletion, please contact our designated data protection or privacy team. We will review and process your request per applicable laws and regulations.

10. SECURITY

10.1. Data Security Commitment: We prioritize your personal Information security and protection. We have implemented and maintain robust security measures safeguarding your data against unauthorized access, disclosure, alteration, or destruction.

10.2. Secure Data Transmission: When accessing or transmitting data through our platform, we use encryption technologies, such as Secure Sockets Layer (SSL) or Transport Layer Security (TLS), ensuring your data confidentiality and integrity.

10.3. Regular Security Audits: We conduct regular security audits and assessments of our systems, applications, and infrastructure identifying and mitigating potential vulnerabilities.

10.4. User Account Security: We encourage Users to employ strong, unique passwords for their accounts and enable multi-factor authentication (MFA) when available. We do not store plaintext passwords.

10.5. Security Breach Response: In data breach or security incident events, we have established protocols for prompt identification, notification, and remediation per applicable laws and regulations.

10.6. User Responsibility: While we employ stringent security measures, Users must also take responsibility for their data security. Please safeguard your login credentials and promptly report suspicious activities.

10.7. Third-Party Services: We work with trusted third-party service providers adhering to industry-standard security practices. These providers are carefully selected ensuring your data protection.

10.8. No Method is Completely Foolproof: Despite our best efforts, no data transmission or storage method can be guaranteed 100% secure. While we strive protecting your personal Information, we cannot guarantee absolute security.

10.9. Report Security Concerns: If you become aware of security vulnerabilities or have data security concerns, please report them to our designated security team at admin@GoInstaCare.com.

11. CHILDREN'S INFORMATION

11.1. We are committed to protecting children's privacy. Our services are not intended for, nor directed towards, individuals under 18. We do not knowingly collect or maintain personal Information from children without appropriate parental or guardian consent where required by applicable laws and regulations.

11.2. In cases where applicable laws and regulations require parental or guardian consent for child personal Information collection, we will make reasonable efforts obtaining such consent before collecting or processing personal Information from individuals under the specified age limit.

11.3. If we become aware that we have inadvertently collected personal Information from a child without appropriate consent or in violation of applicable laws, we will promptly take steps deleting such information from our records.

11.4. Parents or legal guardians believing their child's personal Information was collected by us without appropriate consent may contact us at admin@GoInstaCare.com requesting their child's information deletion.

12. CHANGES TO PRIVACY POLICY

12.1. Policy Updates: We may periodically update this Privacy Policy reflecting our data practice changes, legal requirement changes, or service improvements. When making significant changes, we will notify you through prominent Platform notices or other means, such as email, if applicable and law-required.

12.2. Review and Acceptance: Periodically review this Privacy Policy staying informed about our personal Information collection, use, and protection practices. By continuing to use our services after the updated Privacy Policy becomes effective, you consent to revised terms.

12.3. Effective Date: This Privacy Policy was last updated on its displayed current version effective date at policy beginning.

12.4. Opt-Out Option: If you disagree with Privacy Policy changes, you have the option to discontinue using our Services. If you have concerns or questions about changes, please contact us.

13. INTERNATIONAL USERS

13.1. Application of U.S. Laws: If accessing or using our Platform or Services from outside the United States, please be aware that U.S. laws and regulations may apply to your Platform use. By using our Platform, you consent to U.S. law application and agree complying with them.

13.2. Data Transfer: Your personal information may be stored and processed in the United States or other countries where our service providers or servers are located. By accessing our Platform, you consent to your personal Information transfer to the United States and other locations as necessary for service provision.

13.3. Compliance with Local Laws: While U.S. laws apply to your Platform use, you are responsible for complying with any local laws, regulations, or requirements applicable in your jurisdiction.

13.4. Jurisdiction for Disputes: In event of disputes or legal actions related to our Platform or Services, you agree that U.S. courts and U.S. law will govern any such disputes, regardless of your location at dispute time.

13.5. Local Privacy Laws: We are committed to complying with applicable local privacy laws and regulations. Any dispute shall be governed by Texas State laws, without regard to any jurisdiction's conflicts of law provisions. To the extent that any lawsuit is permitted under this Agreement, you expressly consent to the personal and exclusive jurisdiction and venue of the state and federal courts located in Texas for any lawsuit.

14. CONTACT US

If you have questions or concerns relating to this Policy or our privacy practices, please contact us at support@GoInstaCare.com or mail to 8585 Spicewood Springs Rd, #627, Austin TX 78759.

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